PENGARUH CONTROLLABILITY ATTRIBUTION DAN STABILITY ATTRIBUTION TERHADAP SATISFACTION MELALUI FIRM RESPONSIBILITY DAN RECOVERY EXPECTATION
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چکیده
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ژورنال
عنوان ژورنال: Jurnal Manajemen dan Pemasaran Jasa
سال: 2009
ISSN: 2442-9732,0216-3780
DOI: 10.25105/jmpj.v2i2.551